Last Updated: [Insert Date]

Welcome to Pretty Little Home! These Terms and Conditions outline the rules and regulations for using our website and purchasing our carefully curated collection of ceramic home decor and scented candles.

1. Acceptance of Terms

By accessing and shopping at littleeleganthome.com, you accept these Terms and Conditions in full. If you disagree with any part, please refrain from using our website.

2. Website Use

User Obligations

You agree to:

  • Provide accurate account information
  • Use the website only for lawful purposes
  • Not attempt to gain unauthorized access to our systems
  • Not interfere with the website’s functionality

Intellectual Property

All content on this website, including product designs, text, and imagery, is the property of Pretty Little Home and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

3. Products and Services

Product Descriptions

We take great care in describing our ceramic home decor, scented candles, and other products. While we aim for accuracy, slight variations in color or texture may occur due to the handmade nature of many items.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Used 3-wick scented candles
  • Opened diffuser oils
  • Christmas decor with electrical components

4. Ordering and Payment

Order Process

When you place an order:

  1. You receive an order confirmation email
  2. We process your order within 1-2 business days (longer during peak seasons like our Black Friday Sale)
  3. You receive shipping confirmation when your order dispatches

Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details.

Pricing

All prices are in USD. We reserve the right to adjust prices due to market conditions, though this won’t affect confirmed orders.

5. Shipping Policy

Shipping Options

We ship worldwide (excluding some Asian and remote regions):

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: For orders $50+ via EMS (15-25 business days after dispatch)

Delivery Times

Delivery estimates are not guarantees. Customs processing may cause additional delays. During peak seasons, processing times may extend slightly.

6. Returns and Refunds

Return Policy

We accept returns within 15 days of delivery for most items in original, unused condition. To initiate a return:

  1. Email [email protected] within 15 days
  2. Await our return instructions (response within 2 business days)
  3. Ship items to: Pretty Little Home Returns, 3074 Freshour Circle, Stockton, US 95207

Refund Process

Refunds are issued within 3-5 business days after we receive your return, using your original payment method. Original shipping costs are non-refundable unless the return results from our error.

Exchanges

Follow the standard return process and indicate your exchange preference. For higher-value exchanges (e.g., upgrading to a decorative cake stand), you’ll pay the difference.

7. Damaged or Defective Items

If your ceramic candle holder or other item arrives damaged, contact us immediately at [email protected]. We’ll arrange a replacement or refund.

8. Liability Limitations

Pretty Little Home shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Delays caused by shipping carriers, customs, or unforeseen circumstances
  • Product misuse or alterations after delivery

Our total liability for any claim related to your order shall not exceed the order’s total value.

9. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

10. Changes to Terms

We may update these Terms periodically. The “Last Updated” date at the top indicates when changes were made. Continued use after changes constitutes acceptance.

11. Governing Law

These Terms shall be governed by the laws of California, USA. Any disputes shall be resolved in Stockton courts.

12. Contact Us

For questions about these Terms or our ceramic home decor products:

Pretty Little Home
3074 Freshour Circle
Stockton, US 95207
Email: [email protected]

Thank you for choosing Pretty Little Home for your ceramic vases, candle holders, and other elegant home essentials. We appreciate your trust in our carefully curated collection.