Welcome to Pretty Little Home’s FAQ, where we answer your questions about our carefully curated home decor collections. Whether you’re inquiring about our ceramic candle holders or seasonal Christmas decor, we’re here to help create your perfect little home.

About Our Products

What types of home decor products do you offer?
We specialize in elegant and thoughtful home accents including:
• Ceramic collections (vases, candle holders, houses, pumpkins)
• Seasonal decor (Christmas, Black Friday specials)
• Tabletop items (cake stands, bowls, decorative plates)
• Functional decor (chopping boards, egg holders, coffee mugs)
• Fragrance items (3-wick scented candles, diffuser oils)
Are your ceramic products fragile?
While our ceramic vases, candle holders, and houses are crafted with care, they are indeed delicate items. We package all fragile pieces with extra protective materials to ensure they arrive safely. If any item arrives damaged, please see our return policy below.
Do you offer seasonal items year-round?
Seasonal items like our ceramic pumpkins and Christmas decor may have limited availability outside their respective seasons. We recommend purchasing these items when you see them available, or checking back closer to the season.

Ordering & Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment information and never store your complete payment details on our servers.
Can I modify my order after placing it?
We process orders quickly to ensure prompt delivery. If you need to modify an order, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.

Shipping & Delivery

What shipping options do you offer?
We offer two thoughtful shipping options:

Standard Shipping ($12.95):
• Carriers: DHL or FedEx
• Delivery time: 10-15 days after dispatch
• Includes tracking and insurance

Free Shipping (orders over $50):
• Carrier: EMS
• Delivery time: 15-25 days after dispatch
• Includes basic tracking
How long does order processing take?
Our team carefully prepares each order within 1-2 business days. During peak seasons like our Black Friday Sale, processing may take slightly longer.
Do you ship internationally?
Yes, we ship worldwide except to some Asian and remote regions. Please note that international orders may be subject to customs fees, which are the customer’s responsibility.
How will I know when my order ships?
You’ll receive an email notification when your order (whether it’s artificial flower stems or ceramic houses) begins its journey to you. This email will include tracking information when available.

Returns & Exchanges

What is your return policy?
We want you to love every Pretty Little Home piece. If your decorative plates or diffuser oils don’t spark joy, you may initiate a return within 15 days of delivery. Items must be unused and in original packaging.
How do I return an item?
Please email us at [email protected] with your order number and the items you wish to return. We’ll provide return instructions and address. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
What if my item arrives damaged?
We take great care in packaging fragile items like ceramic vases and double wall glasses. If anything arrives damaged, please contact us immediately with photos of the damaged item and packaging. We’ll arrange for a replacement or refund.

Customer Service

How can I contact customer service?
Our dedicated team is happy to assist with any questions about your flower mugs or cake stands. Email us at [email protected] and we’ll respond within 24-48 hours.
Where is Pretty Little Home located?
Our headquarters is at:
3074 Freshour Circle, Stockton, US 95207
Though we’re based in the U.S., we carefully curate and ship our collections worldwide.

At Pretty Little Home, we believe every delivery should be as beautiful as the decor pieces inside. If you have any questions not covered here, please don’t hesitate to reach out. We’re honored to help you create spaces that tell your story.

With care,
The Pretty Little Home Team